Return Policy
We understand that sometimes mistakes can be made. We allow you to return your BakFlip purchased from us within 14 days, no matter what the reason, so long as you follow the guidelines listed below. Shop with complete confidence at BakFlip-Tonneau.com. Your satisfaction is our number one priority.
All items are subject to a 20% restocking fee.
Any item can be returned within 14 days provided the customer adheres to the following guidelines:
1. Customer must pay the shipping charge to get the item(s) back to BakFlip-Tonneau.com.
We ask that the customer pay the shipping fees to return the item. We can not pay to have the item shipped back to us.
2. The customer must return the item in original packaging and in original, unused condition.
We cannot accept any returned item that is not in its original packaging, or any item that has been installed. This is the policy set forth by the product manufacturer.
3. The Customer must provide shipping insurance for the full amount of the product value (cost).
To ensure the integrity of the item you are returning to us we do ask that you pay to provide shipping insurance to cover the full price of the item(s) being returned. More information on this topic can be requested from our returns department.
4.Customer Must Obtain a Return Authorization # from BakFlip-Tonneau.com before returning any item.
We can not accept any item for return without an RGA number from BakFlip-Tonneau.com. We ask that you let us know why you are returning the item(s). If there is a mistake on our part we'll do whatever it takes to make everything right. Click here to request an RGA #.
Note: If item is returned without Return Authorization #, Credit CAN NOT be issued.
ALL returns requests MUST abide by the steps listed above. No credit will be given to any return that does not meet the above criteria. If All criteria is met, we will credit your credit card the amount of the original purchase, minus the shipping fee (if applicable).
IMPORTANT: Do not return your product until you have received a Return Authorization #. Please e-mail customerservice@bakflip-tonneau.com to receive your authorization #.
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